Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. If you request something which is not on a repeat prescription we advise that you check with the practice whether your request has been granted.
Non Repeat Prescriptions known as ‘Special Requests’ are medicines that have been issued by the Doctor but not added to your repeat prescription. This is normally a new medication issued for a trial period and may require a review visit before being added to repeat. Some medications require to be closely monitored and will remain as a special request.
You may therefore not always be issued with your requested medicines and we ask you to contact the surgery to check if your request has been authorised. Our practice pharmacist is involved in authorising special requests so may contact you to discuss.