Turnaround time for a prescription is 48 hours unless urgent.
To ease the pressure on pharmacies please only order medication that is due.
IF YOU HAVE ORDERED A PRESCRIPTION AND HAVE NOMINATED A CHEMIST TO SEND IT TO PLEASE CHECK WITH THEM IF YOUR PRESCRIPTION IS AVAILABLE YET BEFORE CONTACTING THE PRACTICE.
Click here to access the new prescription service
You can order online via the link at the top of this page following completion of a simple registration. To register for this please contact the practice, confirm your ID and we can generate a letter to allow you to register online.
If you are on long-term medication you will be given a repeat prescription.
Non-Repeat Items (Special Requests)
Non Repeat Prescriptions known as ‘Special Requests’ are medicines that have been issued by the Doctor but not added to your repeat prescription. This is normally a new medication issued for a trial period and may require a review visit before being added to repeat. Some medications require to be closely monitored and will remain as a special request.
You may therefore not always be issued with your requested medicines and we ask you to contact the surgery to check if your request has been authorised. Our practice pharmacist is involved in authorising special requests so may contact you to discuss.
Please allow 48 hours for prescriptions to be processed and take into account weekends and bank holidays. If you do run out of medication your community pharmacist may be able to give you a supply.
The practice will no longer participate in the managed repeat service previously provided by local pharmacies with the exception of patients in receipt of a dossette box.
You can still have your prescription sent to a pharmacy of your choice but you will need to order your prescription directly from the practice.
To get your prescription renewed tick the items that you need on the repeat slip attached to your prescription and put in the box within the practice, or post it with a stamped, addressed envelope, if you wish it to be posted to you.
You will also find slips to order your repeat prescription available at reception.
To request a prescription by telephone please press option 2 and follow the instructions. Remember to state clearly what items you require. You can also leave requests for items not on repeat via this service.
Please note that whatever method you use to order your prescription you should still allow 48 hours for it to processed.
Please try not to ask for repeat prescriptions during a home visit as the computer is not available and this can lead to error and inaccurate records.
If you are requesting an item that is not on a repeat prescription then you may be asked to attend before this prescription is given. The practice will not contact you to inform you of this so therefore you are required to check whether the prescription has been issued.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
The practice is in the process of switching some patients on long term unchanged medications to a serial prescription. If your prescription is switched to this service you will only have to contact the practice every 6 or 12 months to order your repeat prescription. Your prescription will still be dispensed from the pharmacy of your choice every 4 or 8 eight weeks as it is currently. Your pharmacy will provide you with an information leaflet if your prescription is switched to this service. Information can be found at https://www.gov.scot/publications/nhs-medicines-care-review-service-local-pharmacy/
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. If you do run out of medicine your chemist will be able to give you a few days’ supply without a prescription.